At Proxis, your satisfaction matters to us. If something isn't right, we're here to make it simple. Please read our full Refund & Return policy below.
Return window
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Requests made after this period, unfortunately, cannot be accepted.
Condition of returned items
To be eligible for a return, your item must be:
- Unused, unworn and in the same condition that you received it
- In its original packaging with any tags still attached
- Accompanied by your receipt or proof of purchase
For hygiene and health reasons, posture correctors that have been worn or used cannot be returned unless they are faulty. We appreciate your understanding.
How to start a return
Starting a return is easy:
- Email us at officialproxis@gmail.com with your order number and the reason for your return.
- Our team will reply with the return address and full instructions on how and where to send your package.
- Ship the item back using a tracked service and keep your proof of postage.
Items sent back to us without first requesting a return will not be accepted.
Return shipping costs
Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect. Original shipping charges are non-refundable.
Damages and issues
Please inspect your order as soon as it arrives and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item. Include your order number and clear photos, and we'll arrange a free replacement or full refund — at no return shipping cost to you.
Exceptions / non-returnable items
The following cannot be returned or refunded:
- Items that have been worn, used or washed (for hygiene reasons)
- Items returned without their original packaging
- Gift cards
- Items marked as final sale
If you have any questions or concerns about your specific item, please get in touch before returning it.
Exchanges
The fastest way to get the size or item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new one. Email us at officialproxis@gmail.com and we'll be glad to help.
Order cancellations
You may cancel your order for a full refund within 24 hours of placing it, provided it has not yet been shipped. Once an order has been dispatched, it falls under our standard return policy above.
European Union 14-day cooling-off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging — and you'll need the receipt or proof of purchase.
Refunds
We'll notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at officialproxis@gmail.com.
Need help?
Our team is always happy to assist. Reach us any time at officialproxis@gmail.com or through our Contact page.